Effective Date: 21 August 2024
Ordinary Hero Ventures (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website, www.lalahero.com (the “Website”), and use our services.
1. Information We Collect
We may collect and process the following types of personal data:
Personal Information: This includes your name, email address, phone number, and other contact details you provide when you register on our Website or communicate with us.
Account Information: This includes your username, password, and other details necessary for account creation and maintenance.
Transaction Information: This includes information related to your purchases, payments, and any refunds processed through our Website.
Usage Data: We collect information about your interactions with the Website, such as your IP address, browser type, access times, and pages viewed.
Communication Data: This includes the content of your communications with Community Heroes, support inquiries, and any other correspondence you have with us.
2. How We Use Your Information
We use your personal data for the following purposes:
Account Management: To create, manage, and maintain your account on the Website.
Service Provision: To facilitate the connection between Opinion Seekers and Community Heroes, including processing payments and delivering services.
Communication: To send you updates, notifications, and other communications related to your use of the Website.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical support.
Improvement of Services: To analyze usage patterns and improve the Website’s functionality and services.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Marketing: To send you promotional materials, newsletters, and other information about our services, subject to your consent.
3. Disclosure of Your Information
We may share your personal data with the following parties:
Community Heroes: We share relevant information with Community Heroes to facilitate the services they provide to you.
Service Providers: We may share your data with third-party service providers who assist us with payment processing, data storage, analytics, and other business operations.
Legal Authorities: We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of LalaHero, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files that are stored on your device when you visit the Website. You can manage your cookie preferences through your browser settings.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under the Malaysian Personal Data Protection Act 2010 (“PDPA”), you have the following rights regarding your personal data:
Access: You have the right to request access to your personal data that we hold.
Correction: You have the right to request corrections to any inaccurate or incomplete personal data.
Withdrawal of Consent: You have the right to withdraw your consent to the processing of your personal data at any time.
Restriction: You have the right to request the restriction of the processing of your personal data in certain circumstances.
Complaint: You have the right to lodge a complaint with the relevant regulatory authority if you believe that we have not complied with the PDPA.
8. International Transfers
Your personal data may be transferred to and processed in countries outside of Malaysia. When we transfer your data to other countries, we take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
9. Children’s Privacy
Our Website is not intended for use by individuals under the age of 18. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the Website after any changes constitutes your acceptance of the new Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at support@lalahero.com.