Effective Date: 21 August 2024
Welcome to www.lalahero.com (the “Website”), operated by Ordinary Hero Ventures (“we,” “us,” “our”). These Terms of Use (“Terms”) govern your access to and use of our Website and services. By using our Website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our Website.
1. Definitions
Community Hero: A registered mentor, coach, or advisor providing services through LalaHero.
Opinion Seeker: An individual or entity that purchases or engages in services from a Community Hero via LalaHero.
Services: The knowledge-sharing, peer-to-peer advice services provided by Community Heroes through LalaHero.
2. Acceptance of Terms
By accessing or using the Website, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you are entering into these Terms on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization or entity to these Terms.
3. Modification of Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following any modifications constitutes your acceptance of the modified Terms.
4. Use of the Website
Eligibility: You must be at least 18 years old to use the Website. If you are younger than 18, we encourage you to invite a parent or guardian to help guide your use of the Website.
Account Registration: To access certain features of the Website, you may be required to register for an account. You agree to provide accurate and complete information during the registration process and to keep your account information up to date.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
Use at Your Own Risk: You agree to use the Website at your own risk. LalaHero does not guarantee the accuracy, reliability, or effectiveness of any services provided by Community Heroes.
5. Role of LalaHero
LalaHero is a platform that connects Opinion Seekers with Community Heroes. LalaHero does not provide any educational services itself but facilitates the connection between Opinion Seekers and Community Heroes.
6. Community Heroes
Registration: Community Heroes must register with LalaHero and agree to these Terms, as well as any additional terms specific to Community Heroes.
Responsibilities: Community Heroes are responsible for the content and quality of the services they provide. They agree to conduct themselves professionally and in accordance with all applicable laws and regulations.
No Employment Relationship: Community Heroes are independent contractors and are not employees, agents, or representatives of LalaHero.
Performance Standards: Community Heroes must adhere to performance standards set by LalaHero, including response times, quality of interactions, and professional conduct.
7. Opinion Seekers
Purchases: Opinion Seekers may purchase services from Community Heroes through the Website. All payments are processed in accordance with our Payment Policy.
User Responsibility: Opinion Seekers are responsible for ensuring that they have the necessary technology and internet connection to access services.
No Guarantee: LalaHero does not guarantee the quality, accuracy, or outcomes of the services provided by Community Heroes.
8. Payments and Refunds
Fees: All fees for services are set by the Community Heroes and are payable by the Opinion Seeker. LalaHero may charge a service fee for facilitating the transaction.
Payment Methods: Payments are processed through third-party payment processors. You agree to abide by the terms and conditions of the relevant payment processors.
Refunds: Refunds are managed by LalaHero in accordance with our refund policy. Any disputes regarding payments must be resolved between the Opinion Seeker and LalaHero. Please refer to our Refund Policy for more details.
Gifts and Promotional Codes: LalaHero or our partners may offer gift and promotional code to students or visitors. All these gifts or promotional codes are unable to be refunded to cash, points, or rewards.
9. User Conduct
You agree not to use the Website in any manner that:
Violates any applicable laws or regulations; Infringes the rights of any third party; Is fraudulent, misleading, or deceptive; Is defamatory, obscene, or offensive; Disrupts or interferes with the normal operation of the Website.
10. User-Generated Content
Content Ownership: By submitting any content to the Website (e.g., reviews, comments), you grant LalaHero a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content.
Prohibited Content: You may not submit content that is illegal, offensive, or infringes on the rights of others. LalaHero reserves the right to remove any content that violates these Terms.
Use of Conversational Data: LalaHero reserves the right to use all conversational data between Community Heroes and Opinion Seekers for purposes including, but not limited to, quality assurance, dispute resolution, and improving our services.
11. Intellectual Property
Ownership: All content on the Website, including text, graphics, logos, and software, is the property of LalaHero or its licensors and is protected by intellectual property laws.
License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.
Trademarks: All trademarks, service marks, and logos used on the Website are the property of LalaHero or their respective owners. You are not granted any right or license to use them without prior written permission.
12. Personal Data Protection
LalaHero is committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”). By using the Website, you consent to the collection, use, and disclosure of your personal data as described in our Privacy Policy. We take reasonable steps to protect your personal data from unauthorized access, disclosure, or misuse.
13. Disclaimer of Warranties
The Website and services are provided “as is” without any warranties of any kind, either express or implied. LalaHero does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
14. Limitation of Liability
To the maximum extent permitted by law, LalaHero shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Website or services.
15. Indemnification
You agree to indemnify, defend, and hold harmless LalaHero, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the Website or services, or your violation of these Terms.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts of Malaysia.
17. Termination
We reserve the right to terminate or suspend your access to the Website, with or without notice, for any reason, including your violation of these Terms.
18. Miscellaneous
Entire Agreement: These Terms, along with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and LalaHero regarding your use of the Website.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
19. Contact Us
If you have any questions or concerns about these Terms, please contact us at support@lalahero.com.